1. Where do you deliver?
We offer shipping to Malaysia and 19 different countries around the world!
2. How much does shipping cost?
RM8 for purchase below RM200. Free delivery above RM200.
3. How much and how long does delivery take?
Depends on stock and availability.
It is usually takes less than 10 working days to reach your parcel. Drop us a message to know about the stock availability.
4. Has my order been shipped out yet?
Once your order has been processed and packed, we will email you a unique tracking code for you to keep tabs on the status of your parcel at all times. This tracking code is sent to your registered email address. Please check your Junk Mail in case it’s there!
5. Oops! The item I received is faulty!
We apologize profusely for this blunder and we hope it doesn’t deter you from making future purchases. We want you to have a good experience with us so if a faulty item is sent to you, please let us know immediately.
Take a photo of your item (the part that is faulty) and include a short description and send to firstname.lastname@example.org. We will exchange your item for a new one.
6. I received an incorrect item.
Do let us know immediately via email at email@example.com
7. Which address should I ship my order to?
If you work, it would be advisable to ship to your office address because postal services like PosLaju operate between 8:30am to 8pm on weekdays and 8:30am to 5pm on Saturdays.
If no one is physically able to collect your parcel on delivery after two attempts, your parcel will either be held at the nearest PosLaju office to you or sent back to us.
•Return postage will be beared by the buyer.